HELP CENTER

How can I cancel my subscription?

Canceling your subscription is easy. Just follow these steps:

Create a Magazine Customer Service account using your e-mail address and a password of your choice.
Once you have logged into your account, you will see a full list of subscriptions ordered with your e-mail address. If you do not see the subscription you would like to cancel, you can find it using our advanced search functionality.
After locating the magazine subscription you would like to cancel, simply click on the “manage” button.
On the next screen click the “cancel” link under the magazine cover image and follow the prompts on your screen.

If you have any trouble completing the above steps you can always Create a Case and request that our customer service team cancel your subscription for you. You can also call our customer service team at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST for additional assistance.

Why do I need to create an account?

Your personal information is important to us and we need to protect it. Requiring customers to create an account before using the Magazine Customer Service site is one way that we do that. By creating an account, we validate that an authorized user is accessing the information associated with your order. If you don’t want to create an account, you can contact our customer service team directly by clicking the “Open a Case” link found in the Contact us section or calling 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST. Our customer service team will be happy to assist you.

How did I order?

We partner with retailers, infomercial companies, airlines, hotels and other ecommerce sites to sell magazine subscriptions. If you don’t remember placing an order for a magazine please call our customer service team at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST. Our team will be happy to research your order and let you know where and when it was placed. For online help, you can open a Case by clicking the Customer Service link in the header bar and submitting a Case form. Once your Case is submitted a member of our customer service team will get back to you quickly.

I want to report a problem.

Our customer service team is here to help. You can give them a call at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST. For online assistance, you can open a Case by clicking the Customer Service link in the header bar and submitting a Case form. Once your Case is submitted a member of our customer service team will get back to you quickly.

Who are you?

We are the Synapse Group Inc. and for 25 years we have been the leading provider of magazine subscriptions to the publishing industry. We partner with well-known brands in the retail, airline and online industries to bring great magazines offers to customers like you. Our office is in Stamford, CT and you can learn more about our company at our website: synapsegroupinc.com. If you have a question about your magazine order with us, please call our customer service team at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST. For online assistance, you can open a Case by clicking the Customer Service link in the header bar and submitting a Case form. Once your Case is submitted a member of our customer service team will get back to you quickly.

What if I want to cancel my magazine?

If you're thinking about cancelling, then you'll want to use the My Subscriptions link in the header bar. From there, simply select an Order to Manage and click the Cancel link located under the magazine to get started.

How do I place an order?

We've made placing an order pretty simple! Use the Place a New Order link in the header bar and you'll be directed to a one-stop forum where you can see all of our great partner deals. When you find an offer you like, click the Go button to check out the details!

When will my first magazine issue arrive?

Some magazines take a little longer than others for the first issue to arrive. Generally speaking, it takes between 6 and 12 weeks for the delivery of the first issue of your magazine subscription to arrive, although weekly magazines may arrive sooner.

I am getting multiple copies of the same magazine. What should I do?

The easiest way to resolve duplicate magazines is to Open a Case and tell us a little bit about what's going on. Click the Customer Service link in the header bar, complete the form, and one of our Customer Service Specialists will start researching the situation. When filling out the form, try to give us as much information as possible, like the name of the magazine and when multiple copies started to arrive.

How do I get credit for a missed or damaged issue?

We hate when that happens, but accidents do occur. You can submit a request for a single issue refund if you have a damaged or missing issue by submitting a case. Click the Customer Service link in the header bar and complete the form so that one of our Customer Service Specialists can get on it. Please be sure to provide as much information as possible such as the name of the magazine and which issue you missed or received damaged.

Can I ship my magazine outside the US?

Unfortunately magazines can only be shipped within the US. However, APO and FPO addresses can be used to send magazines to people serving overseas.

How did I Order?

We have hundreds of partners that we work with to bring great magazines offers to customers like you. Depending on which of our partners shared the offer with you, your order could have come from a couple of places. For instance, we work with a number of retailers and infomercial companies so it may have been an in-store offer or something you heard on the phone. We also partner with some major airlines and hotels, so you might have gotten some mail with an offer in it. Or, one of the internet companies that we partner with may have given you a link to one of our offers. To see more about who we are, click the About Us link in the footer, down there at the bottom on the right.

Why did I get a renewal postcard?

Your subscription comes with our patented process for continuous service. Near the end of each subscription term we send you this postcard as a reminder that the subscription is going to automatically continue for the next term issues and letting you know how to cancel if you don’t want to continue.

How did you get my information?

We received an order to start a magazine subscription for you and the information we have was supplied when that order was placed. To review the specifics about your magazine order, use the My Subscriptions link in the header bar, choose a magazine to Manage, and click on the Subscription Details box.

What do you do with my information?

The security of customer data is very important to us and we take it very seriously. Same thing with the privacy of any information we have about you or your order. You can read our complete Privacy Policy by clicking on the Privacy Policy link in the footer.

Can I get fries with that?

Nope. No fries. But, if you're looking for more magazines, try using the Place a New Order link from the header bar to see what we do have to offer.

Who are you guys anyway?

We are Synapse Group Inc. and for 25 years we have been the leading provider of magazine subscriptions to the publishing industry. But you may not know that name - rather you may be familiar with one of our many partners with whom we collaborate to bring you great magazine offers. You can read a little more about us by clicking the aptly named About Us link in the footer bar on this page.

Why do I need to create an account?

We ask that you create an account so we can validate that an authorized user is accessing the information associated with a magazine order. This is one way we work to protect your personal information. You can read more about that in our Privacy Policy by clicking on the link located in the footer at the bottom of the page.

Where else can I look for my magazines? I don't see them listed.

If you don’t see a magazine you've ordered with us, just use our Extended Search feature and we'll do our best to locate your magazines. Use the My Subscriptions link in the header bar to view your orders. Then, click on the Search button and you’re two questions away! If you're still having trouble, use the Customer Service link in the header bar and submit a case to our customer service specialists so they can get to work on it!

Where is my credit card account information?

Protecting your account information is serious business. That's why all account information within our systems is maintained in a secure environment. To prevent unauthorized access to your current information we don't show it here, but you can update your account information anytime you want. Just use the My Subscriptions link in the header bar, choose the Order you want to Manage, and click the button to Change your Billing Information. You can also try speaking with one of our friendly teleservice representatives at 855 286-0474 from Monday-Saturday 9AM - 10PM EST!

How do I change my address?

Changing your address is fast and simple. First, you use the My Subscriptions link in the header bar and then scroll to the order you want to Manage. From there you can change the Shipping Address for any of your magazines, or, if you want to update the Billing Address just click the Change button! We'll take it from there and notify the publisher who will then update their records as fast as possible.

I want to report a problem.

Okay; let's get you started so we can address it for you and get it taken care of. Click the Customer Service link in the header bar and submit a case to our team of Customer Service Specialists. Try and provide as much detail about your situation as possible to help us figure out what's happening as quickly as possible.

What is a case?

A case is a way for customers to tell us about a situation that needs to be resolved. There are many reasons why customers submit cases, and it lets us get to work to try and make them happy! You can submit your own case if you think we need to know about something. Just use the Customer Service link in the header bar and tell us.

How long will it take for my case to be resolved once I submit it?

Our specially trained customer service agents will start working on your case as soon as possible and your request may take up to 5 business days, depending on how much research is required. If we need some information from you, or experience any problems with your request, we will notify you through your account e-mail. You can always check back on the status of your case by using the Customer Service link in the header and reviewing the list of cases you have submitted.

Are there more case reasons to select? I don’t see my problem listed as a case reason.

No worries! Use “Other” as the Subject when you submit your case and then give us as much detail as you can. The more detail you can provide, the easier it will be for our customer service specialists to research your issue and get it resolved quickly!

Where is/are my case(s)?

We keep a complete list of all your recent cases so you can review them. Click the Customer Service link in the header bar and you will see your cases under the heading My Cases. You can quickly scan your cases and check the status.

I can’t find what I need, what now?

If you've searched high and low and still don't have the answer to your question we can get you help. Click the Customer Service link in the header bar and submit a case to our team of Customer Service Specialists. Once you complete the form and submit it they'll get started researching your situation and work to resolve it for you. Please be sure to provide as much information as possible, especially the name of the magazine(s) you require assistance with and any other information you think is important.

Where can I get more help?

Have you submitted a case already? If not then you should start there. Use the Customer Service link in the header and give us as much information as you can so we get started researching your issue and figure out what's going on. If you've already done that, then try calling one of our friendly teleservice representatives at 855-286-0474 from Monday-Saturday 9AM - 10PM EST.

How do I place an order?

Placing an order is easy. Click the “Place a New Order” link in the header bar and you will be directed to our website to place an order.

Can I place an order as a gift?

Yes! Magazine subscriptions make great gifts. Just click the “Place a New Order” link in the header bar and you will be directed to our website to place an order. You can use the gift recipient’s address in the “Delivery” section.

Can I order a magazine for someone outside of the US?

Unfortunately, our magazines can only be shipped within the US. However, APO and FPO addresses can be used to send magazines to people serving overseas.

When will my first magazine issue arrive?

The first issue of your subscription should arrive 6 and 12 weeks after your order was placed. This exact timing can be affected by how often your magazine publishes each new issue and the distance of your address from the magazine’s fulfillment center. If more than 12 weeks have passed since you placed your order and you still haven’t received your first issue, please contact our customer service team at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST.

How do I change my address?

Changing your address is fast and simple. First, you use the My Subscriptions link in the header bar and then scroll to the order you want to Manage. From there you can change the Shipping Address for any of your magazines, or, if you want to update the Billing Address just click the Change button! We'll take it from there and notify the publisher who will then update their records as fast as possible. You should expect that this will take 6 to 12 weeks for the change to take effect, but don’t worry, as long as you’ve updated your address with the post office, they’ll forward the subscription to your new address.

I’m receiving multiple copies of the same magazine. How can I get this resolved?

The best way to resolve this issue is to get in touch with Customer Service and they will be able to combine your subscriptions for you. To do this simply click the Customer Service link in the header bar and submit the Case form. Once the Case is submitted a member of our customer service team will get this resolved for you.

How do I get credit for a missed or damaged issue?

We hate when that happens, but accidents do occur. You can submit a request for a refund by opening a Case with customer service. To do this simply click the Customer Service link in the header bar and submit the Case form. Once the Case is submitted a member of our customer service team will get the credit processed for you?

Can I ship magazines outside of the US?

Unfortunately, our magazines can only be shipped within the US. However, APO and FPO addresses can be used to send magazines to people serving overseas.

Why did I get a renewal postcard?

Before your magazine renews automatically we sent you a postcard reminder with the exact date and price of your upcoming renewal. You can cancel your subscription or the upcoming renewal at any time.

How did you get my information?

What do you do with my information?

Why don’t I see the magazines I ordered with you?

If you don’t see a magazine you've ordered with us, just use our Advanced Search feature and we'll do our best to locate your magazines. If you're still having trouble, use the Customer Service link in the header bar and submit a case to our customer service specialists. They will be able to research your account and find any subscriptions you may have.

Can I change the credit card used for my order(s)?

Protecting your account information is serious business. That's why all account information within our systems is maintained in a secure environment. To prevent unauthorized access to your current information we won’t display your current account information, but you can update to a new account anytime you want. Just contact our customer service team at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST and they will be happy to change the account information for you.

How does my magazine’s trial period work?

Many of our offers include a trial period so that you can sample a magazine and see if you like it. For specific details about the offer you accepted, you can call and speak with one of our friendly representatives at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST!

How do I stop my subscription from renewing before the trial period is over?

If you don’t want your subscription to renew automatically, you’ll need to create a Magazine Customer Service account using your e-mail address and a password of your choice. Once you have logged into your account, you will see a full list of subscriptions ordered with your e-mail address. If you do not see the subscription you would like to stop from renewing, you can find it using our advanced search functionality. After locating the magazine subscription you would like to stop from renewing, simply click on the “manage” button and then the “cancel” link under the magazine cover image in the next screen. You will then have the option to cancel all future renewals of your subscription.

How can I cancel my subscription?

Canceling your subscription is easy. Just follow these steps:

Create a Magazine Customer Service account using your e-mail address and a password of your choice.
Once you have logged into your account, you will see a full list of subscriptions ordered with your e-mail address. If you do not see the subscription you would like to cancel, you can find it using our advanced search functionality.
After locating the magazine subscription you would like to cancel, simply click on the “manage” button.
On that next screen click the “cancel” link under the magazine cover image and follow the prompts on your screen.

If you have any trouble completing the above steps you can always use the “Customer Service” link at the top of the page to create a Case and request that our customer service team cancel your subscription for you. You can also call our customer service team at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST for additional assistance.

How will I know when and how much I’ll be billed for a renewal?

Before renewing your subscription we will send you a reminder postcard. This postcard will let you know exactly when and how much you will be charged for your renewal.

How do I stop my subscription from renewing?

If you don’t want your subscription to renew automatically, you’ll need to create a Magazine Customer Service account using your e-mail address and a password of your choice. Once you have logged into your account, you will see a full list of subscriptions ordered with your e-mail address. If you do not see the subscription you would like to stop from renewing automatically, you can find it using our advanced search functionality. After locating the magazine subscription you would like to stop from renewing, simply click on the “manage” button and then the “cancel” link under the magazine cover image in the next screen. You will then have the option to cancel all future renewals of your subscription.

How long will it take to receive my refund?

All magazine refunds are issued immediately, but it may take your bank or credit card issuer 1-5 business days to process the credit and post it to your account. If more than 5 business days pass before you receive your refund, please reach out to customer service and open a Case by clicking the Customer Service link in the header bar and submitting the Case form. Once the Case is submitted a member of our customer service team will be able to research and resolve the issue quickly.

Why am I still receiving magazines after I’ve processed a cancellation?

Magazine publishers often print magazine labels in advance, so it is common for customers to receive an additional 1-2 issues of a magazine after a cancellation is processed. You may keep these issues with our compliments.

Why was I billed for my subscription?

If you have any questions about your subscription or magazine charges, you can call and speak with our customer service team at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST. Our team will be happy to help with any questions that you may have about your order. For online help, you can open a Case by clicking the Customer Service link in the header bar and submitting a Case form. Once your Case is submitted a member of our customer service team will get back to you quickly.

What is a Case?

A case is a way for customers to tell us about a situation that needs to be resolved. You can open a Case by clicking the Customer Service link in the header bar and submitting a Case form. Once your Case is submitted it will be routed to a member of our customer service team who will get back to you quickly.

Are there more Case Reasons to select? I don’t see my problem listed.

We use the “Case Reason” you supply to route the case efficiently, but we know there can be issues that fall out of the ordinary. Just use “Other” as the Subject when you submit your case and then give us as much detail as you can. The more detail you can provide, the easier it will be for our customer service specialists to research your issue and get it resolved quickly!

Where is/are my case(s)?

I can’t find what I need, what now?

Still can't find your answer? Contact us!

To resolve your problem online Open a Case and our Customer Service Staff will resolve your issue as quickly as possible.

Should you prefer to speak to a representative via phone, you may call us at 1-877-516-2381 from Monday-Saturday 9AM - 10PM EST.

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