Frequently Asked Questions

If you're thinking about cancelling, then you'll want to use the My Subscriptions link in the header bar. From there, simply select an Order to Manage and click the Cancel link located under the magazine to get started.

We've made placing an order pretty simple! Use the Place a New Order link in the header bar and you'll be directed to a one-stop forum where you can see all of our great partner deals. When you find an offer you like, click the Go button to check out the details!
Some magazines take a little longer than others for the first issue to arrive. Generally speaking, it takes between 6 and 12 weeks for the delivery of the first issue of your magazine subscription to arrive, although weekly magazines may arrive sooner.
The easiest way to resolve duplicate magazines is to Open a Case and tell us a little bit about what's going on. Click the Customer Service link in the header bar, complete the form, and one of our Customer Service Specialists will start researching the situation. When filling out the form, try to give us as much information as possible, like the name of the magazine and when multiple copies started to arrive.
We hate when that happens, but accidents do occur. You can submit a request for a single issue refund if you have a damaged or missing issue by submitting a case. Click the Customer Service link in the header bar and complete the form so that one of our Customer Service Specialists can get on it. Please be sure to provide as much information as possible such as the name of the magazine and which issue you missed or received damaged.
Unfortunately magazines can only be shipped within the US. However, APO and FPO addresses can be used to send magazines to people serving overseas.
We have hundreds of partners that we work with to bring great magazines offers to customers like you. Depending on which of our partners shared the offer with you, your order could have come from a couple of places. For instance, we work with a number of retailers and infomercial companies so it may have been an in-store offer or something you heard on the phone. We also partner with some major airlines and hotels, so you might have gotten some mail with an offer in it. Or, one of the internet companies that we partner with may have given you a link to one of our offers. To see more about who we are, click the About Us link in the footer, down there at the bottom on the right.
Your subscription comes with our patented process for continuous service. Near the end of each subscription term we send you this postcard as a reminder that the subscription is going to automatically continue for the next term issues and letting you know how to cancel if you don’t want to continue.
We received an order to start a magazine subscription for you and the information we have was supplied when that order was placed. To review the specifics about your magazine  order, use the My Subscriptions link in the header bar, choose a magazine to Manage, and click on the Subscription Details box.
The security of customer data is very important to us and we take it very seriously. Same thing with the privacy of any information we have about you or your order. You can read our complete Privacy Policy by clicking on the Privacy Policy link in the footer.
 
Nope. No fries. But, if you're looking for more magazines, try using the Place a New Order link from the header bar to see what we do have to offer.

We are Synapse Group Inc. and for 25 years we have been the leading provider of magazine subscriptions to the publishing industry. But you may not know that name - rather you may be familiar with one of our many partners with whom we collaborate to bring you great magazine offers. You can read a little more about us by clicking the aptly named About Us link in the footer bar on this page.

We ask that you create an account so we can validate that an authorized user is accessing the information associated with a magazine order. This is one way we work to protect your personal information. You can read more about that in our Privacy Policy by clicking on the link located in the footer at the bottom of the page.
 
If you don’t see a magazine you've ordered with us, just use our Extended Search feature and we'll do our best to locate your magazines. Use the My Subscriptions link in the header bar to view your orders. Then, click on the Search button and you’re two questions away! If you're still having trouble, use the Customer Service link in the header bar and submit a case to our customer service specialists so they can get to work on it!

Protecting your account information is serious business. That's why all account information within our systems is maintained in a secure environment. To prevent unauthorized access to your current information we don't show it here, but you can update your account information anytime you want. Just use the My Subscriptions link in the header bar, choose the Order you want to Manage, and click the button to Change your Billing Information. You can also try speaking with one of our friendly teleservice representatives at 855 286-0474 from 8 am - midnight ET, 7 days a week!
Changing your address is fast and simple. First, you use the My Subscriptions link in the header bar and then scroll to the order you want to Manage. From there you can change the Shipping Address for any of your magazines, or, if you want to update the Billing Address just click the Change button! We'll take it from there and notify the publisher who will then update their records as fast as possible.

Okay; let's get you started so we can address it for you and get it taken care of.  Click the Customer Service link in the header bar and submit a case to our team of Customer Service Specialists. Try and provide as much detail about your situation as possible to help us figure out what's happening as quickly as possible.
 
A case is a way for customers to tell us about a situation that needs to be resolved. There are many reasons why customers submit cases, and it lets us get to work to try and make them happy! You can submit your own case if you think we need to know about something. Just use the Customer Service link in the header bar and tell us.
Our specially trained customer service agents will start working on your case as soon as possible and your request may take up to 5 business days, depending on how much research is required. If we need some information from you, or experience any problems with your request, we will notify you through your account e-mail. You can always check back on the status of your case by using the Customer Service link in the header and reviewing the list of cases you have submitted.
No worries!  Use “Other” as the Subject when you submit your case and then give us as much detail as you can. The more detail you can provide, the easier it will be for our customer service specialists to research your issue and get it resolved quickly!
We keep a complete list of all your recent cases so you can review them. Click the Customer Service link in the header bar and you will see your cases under the heading My Cases. You can quickly scan your cases and check the status.
If you've searched high and low and still don't have the answer to your question we can get you help. Click the Customer Service link in the header bar and submit a case to our team of Customer Service Specialists. Once you complete the form and submit it they'll get started researching your situation and work to resolve it for you. Please be sure to provide as much information as possible, especially the name of the magazine(s) you require assistance with and any other information you think is important.
 
Have you submitted a case already? If not then you should start there. Use the Customer Service link in the header and give us as much information as you can so we get started researching your issue and figure out what's going on. If you've already done that, then try calling one of our friendly teleservice representatives at 855-286-0474 from 8 am - midnight ET, 7 days week.

Contact Us

To resolve your problem online Open a Case and a member of our Customer Service Staff will resolve your issue quickly.


Should you prefer to speak to a representative via phone, you may call us at  855-286-0473 from 8am - midnight ET, 7 days a week,